Shipping policy

Shipping Policy

Prado Outdoor
Effective Date: 1/1/26

At Prado Outdoor, we are committed to delivering your order safely, efficiently, and with the level of service our brand represents.

Shipping Overview

Most Prado Outdoor products ship via:

Standard Freight Carrier
White-Glove Delivery Service (where applicable)
Parcel Carrier (for smaller items)

Shipping method is determined based on item size, weight, and destination.

Processing Times

In-stock items typically ship within 3–5 business days
Made-to-order or custom pieces may require extended production timelines
You will receive tracking information once your order ships

Estimated lead times provided at checkout are approximate and may vary based on demand, freight scheduling, or production cycles.

Freight & White-Glove Delivery

Large furniture items are delivered via freight or white-glove service.

White-Glove Delivery may include:

Delivery to your designated area
Assembly (if applicable)
Removal of packaging materials

Delivery scheduling will be coordinated directly with the carrier.

Delivery Requirements

Customers are responsible for:

Ensuring access for delivery trucks
Confirming delivery site readiness
Providing accurate contact information
Notifying Prado Outdoor of any access restrictions

Additional fees may apply for:

Redelivery
Storage
Limited access or remote locations

Inspection at Delivery

Upon receipt, please inspect your shipment carefully.

If damage is visible:

Note it clearly on the delivery receipt
Take photos immediately
Contact hello@pradooutdoor.com within 48 hours

Failure to report freight damage within 48 hours may limit claim eligibility.

Shipping Costs

Shipping costs are calculated at checkout based on:

Order size
Weight
Destination
Delivery method

Certain promotions may include complimentary shipping.

International Shipping

For international orders:

Duties, taxes, and import fees are the responsibility of the customer
Delivery timelines may vary based on customs processing

Shipping Delays

Prado Outdoor is not responsible for delays caused by:

Freight carrier disruptions
Weather events
Port congestion
Customs delays
Force majeure circumstances

While we work closely with our logistics partners, transit times cannot be guaranteed.

Address Accuracy

Customers are responsible for ensuring shipping addresses are correct at time of order. Prado Outdoor is not liable for delays or losses due to incorrect address information.

Questions About Your Shipment?

hello@pradooutdoor.com
843 338 4710

Our team is available Monday–Friday, 9:00 AM – 5:00 PM EST.